La Joya Cosmetics LLC

Privacy Policy

This Policy was last updated on December 21, 2024.

This Privacy Policy (“Policy”) is provided in a layered format. Click through to jump to a specific section.

1.Overview

La Joya Cosmetics LLC (“La Joya Cosmetics,” “LJC,” “We,” “Us,” or “Our,”) value Our relationship with you and respect your privacy seriously. La Joya Cosmetics and its affiliates are committed to protecting your privacy. This Policy explains what personal identifiable information (“referred to as “PII,” “personal data,” or “personal information”), what non-personal data is considered, what information We collect, how We use that information, to whom We share it, how long We retain it, and how We safeguard it. We collect your personal information through Our websites (“the Site”) and online services and process your personal data with transparency, fairly and lawfully in order to carry out Our lawful business activities.

For the purposes of this statement, personal information is understood to be any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to a particular consumer or household. Unless indicated otherwise, this Policy applies only to personal information collected through the Site, microsites, mobile applications, and other online services of La Joya Cosmetics brand and lines of business that expressly adopt, display or link to this Policy, and then only to the extent indicated (collectively, the "Services").

Personal information does not include publicly available information or information that is de-identified or aggregate consumer information. If you have any questions about your use of personal information you can submit a privacy policy inquiry through Our Contact Us Form.

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in Our personal information practices. We will post a notice on Our Site to notify you of any significant changes to Our privacy practices and indicate at the top of the Privacy Policy when it was most recently updated. By accessing the Site after We make such changes to this Privacy Notice, you are deemed to have accepted such changes.

2. Non-Personal Data

When you visit the La Joya Cosmetics Site, We may automatically collect certain Non-Personal Data. La Joya Cosmetics uses cookies and other technologies to function effectively. These technologies record information about your use of Our Sites, including , but not limited to: Browser and device data, such as IP address, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, add-ons and the language version of the Sites you are visiting; Usage data, such as time spent on the Sites, pages visited, links clicked, language preferences, and the pages that led or referred you to Our Sites.

We also may collect information about your online activities on the Site and connected devices over time and across third-party websites, devices, apps and other online features and services. We may use Google Analytics on our Sites to help us analyze your use of Our Sites and diagnose technical issues. Google may use and share information collected under the Google Analytics Terms of Use and the Google Privacy Policy. We use Microsoft Clarity to help you analyze your use of Our Sites and diagnose technical issues. Microsoft may use and share information collected under the Microsoft Terms of Use and their Privacy Policy.

3. What Information Do We Collect?

We may collect or process information about you depending on how you interact with Us. We may collect personal information about you from various sources. When you visit Our Services, make purchases, you may provide Us with certain personal information, such as your name, birthday, address, email address, phone number, , personal preferences, payment card number, purchase and ordering information, login and authentication information, demographic information, responses to survey questions, questions and inquiries, leaving reviews / comments, participating in our points program, calling or emailing La Joya Cosmetics and any other information you choose to provide. Our Services may also give you the option to upload or share pictures or videos of yourself and others.

Our guiding principle is to collect only what we need. Here’s what that means in practice:

La Joya Cosmetics collects information about the visitors through the https://lajoyacosmetics.com/ the Site in two main ways. La Joya Cosmetics uses technologies that automatically collect and store Non-Personal Data when you visit the Site, by sending “cookies,” “web beacons,” or other anonymous identifiers to your devices.

The PII We collect includes your:

● Account preferences and history, such as the products or services you have purchased, returned or considered, and your product preferences;

● Personal contact details, such as name, mailing addresses, birthdates, telephone numbers, and personal email addresses;

● User Content, such as your communications with Us and any other content you provide (including photographs and images, videos, reviews, articles, survey responses and comments);

● Financial information, such as credit card or debit card numbers. All debit or credit card transactions are processed by our third-party payment vendors. We do not collect, store or maintain any credit card or debit card information on or through Our Site after the transaction is processed and verified. Instead, it is transiently collected, shared with and processed through these third-party payment vendors using their platforms. We do not disclose your credit or debit card information to any vendors, other than our third-party payment vendors;

● Geolocation information – based on your IP address;

● Device/browser type or identification

● Identity verification information, such as account and other authentication information (like passwords);

● Your IP address, your browsing history, and your page views and other similar information

● Online or network activity information, such as information regarding your interaction with Our Site, digital properties, and advertisements, information about your browsing and search history on Our Site and log file information which includes, but may not be limited to, your browser type, webpages you visit, and other electronic network activity;

● Inferences drawn from or created based on any of the information identified above.

You may also choose to submit information to Us via other methods, including, but not limited to: (I) in response to marketing or other communications, (II) through social media, our blog comments, or online forums, (III) through participation in an offer, program or promotion, (IV) in connection with an actual or potential business relationship with Us, or (V) by giving Us your business card or contact details at trade shows or other events.

Please note that when filing a public support thread via the community forum, you have no reasonable expectation of privacy and as such any information volunteered in a public support thread is not subject to our privacy statement. La Joya Cosmetics may keep information collected for the amount of time permitted by law, or for an unlimited time.

4. How We Use Personal Information We Collect?

We may use your personal information in the following ways:

● To provide products and services to you, and improve the offerings and Our other products and services, including to operate certain features and functionality of the Offerings (for example, by remembering you information so that you will not have to re-enter it during this or subsequent visits);

● To communicate with you, including to respond to your inquiries or complaints and otherwise deliver customer service;

● To process your payments, We share and use Payment Information, and managing current or past purchases;

● To control unauthorized use or abuse of the offerings and our other products and services, or otherwise detect, investigate or prevent activities that may violate Our policies or be illegal;

● To analyze trends, administer or optimize the offerings, monitor usage or traffic patterns (including to track users’ movements around the Offerings) and gather demographic information about Our user base as a whole;

● To communicate directly with you, including by sending you emails, text messages, chat support, promotions and special offers or information about new products and services, to identify concerns and assisting with product recommendations;

● To operate and understand your use of Our Site and mobile applications, understand your preferred method of purchasing with Us; determine what browser and devices you use to visit Our Sites or mobile applications; and to evaluate and improve Our services, advertisements, websites and mobile applications.

● To operate and improve Our business including to conduct analytics, provide quality assurance and process adverse event or product related claims, conduct research and development, and perform accounting, auditing and other internal business functions.

When We Access Or Disclose Your Information

To provide products or services you’ve requested, We may use some third-party sub processors to help run Our applications and provide the services to you. We do not sell or trade your personal information to third parties. We may share your Personal Data with trusted entities, as outlined below:

a. Service Providers

We may share Personal Data with a limited number of Our service providers, to complete a transaction requested by you. We may have service providers that provide services on Our behalf including, but not limited to, identity verification services, website hosting, data analysis, sales tax calculation, payment processor, information technology and related infrastructure, customer service, email delivery, short message service (SMS), and auditing services. These service providers may need to access Personal Data to perform their services. We may authorize such service providers to use or disclose the Personal Data only as necessary to perform services on Our behalf or comply with legal requirements.

b. We share Personal Data When We Believe Necessary:

● To comply with applicable law, or payment method rules. For legal and security purposes, such as to detect, prevent, and prosecute harmful, fraudulent, or illegal activity, loss prevention, identify and repair bug on Our Site or mobile applications, and to comply with applicable legal requirements relevant industry standards and Our policy;

● To protect the rights, privacy, safety and property of La Joya Cosmetics, you or others;

● We may disclose any information, including personal information, We deem necessary, in Our sole discretion, to comply with any applicable law, regulation, legal process or governmental request, to protect ourselves from fraudulent or illegal activity, and to defend against legal claims;

● We also may use your information in other ways for which We provide specific notice at the time of collection.

5. How We Interact With Third-Party Services

We rely on third parties to perform a range of business operations on Our behalf. Our Site may have links to other websites that are not operated by Us. We have no control over how these websites may collect your information and no liability for the practices, policies and security measures implemented on these websites. You should read the privacy notices on those other websites before you submit your information through them.

6. How We Safeguard Personal Information?

We are committed to maintaining the security of your personal information in compliance with all applicable laws and our policy. We take commercially reasonable steps to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.

7. Your Right With Respect To Your Personal Information?

At La Joya Cosmetics We strive to protect your data and provide data rights to all customers, regardless of their location. Some of these rights include:

● Right to Know: You have the right to know what personal information is collected or used. We outline both the categories and specific bits of data We collect, as well as how they are used, in this privacy policy;

● Right of Access: This includes your right to access the personal information We gather about you;

● Right to Correct: You have the right to request correction of your personal information;

● Right to Delete: This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, from all of Our service providers. Fulfillment of some data deletion requests may prevent you from using La Joya Cosmetics’ services because Our applications may then no longer work. In such cases, a data deletion request may result in closing your account;

● Right to opt-out: If you no longer want to receive marketing-related messages from Us, you may opt-out via the unsubscribe link included in such emails or writing STOP via text message campaigns. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from Us, We may still send you important administrative messages that are required to provide you with Our Services;

● Right to non-discrimination: You have the right not to receive discriminatory or retaliatory treatment for the exercise of any of these rights. We will not discriminate or retaliate against you or refuse to provide you Products or Services because you have exercised your rights.

Many of these rights can be exercised by signing in and updating your account information. Please note that certain information may be exempt from such requests under applicable law. For example, We need to retain certain information in order to provide Our services to you. In some cases, We also need to take reasonable steps to verify your identity before responding to a request, which may include, at a minimum, depending on the sensitivity of the information you are requesting and the type of request you are making, verifying your name and email address. If We are unable to verify you, We may be unable to respond to your requests.

8. Children’s Privacy

La Joya Cosmetics’ products and services are not intended for use by children under 13 years of age. No one under age 13 may provide any information to Us through the Site. We do not knowingly collect or use personal information from children under 13. If you are under 13, do not access, use or provide any information on the Site or on or through any of its features. We may ask a User to verify its date of birth before collecting any personal information from them. Consistent with the requirements of the US Children’s Online Privacy Protection Act (COPPA), if We determine upon collection of personal information that a child is under age 13 and has provided personal data to or through the products or services without first receiving their parent’s verified consent, We will make reasonable efforts to delete and dispose of such personal data from our records. If you believe We may have collected any information from a child under age 13, please Contact Us.

Parental Consent: Minors in between 13 years of age and the age of majority in their state or jurisdiction of residence must ask their parents or guardian for permission to use any of La Joya Cosmetics properties.

Parental Participation: We strongly recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet and We encourage parents to teach their children about safe internet use practices.

9. Billing Information

All purchases made on La Joya Cosmetics Site will be directed to a third-party site that processes credit card payments where you will have to provide personal financial information to the processor. The use and collection of that information is governed by the processor’s policies. La Joya Cosmetics does not collect or store that information. You should review the processor’s policies and terms of use. We do not disclose your credit or debit card information to any vendors, other than our third-party payment vendors. La Joya Cosmetics has no responsibility for your use of the processor.

10. Anti-Bot Assessments

We use CAPTCHA across our applications to mitigate brute force logins and as a means of spam protection. We have a legitimate interest in protecting Our apps and the broader Internet community from credential stuffing attacks and spam. When you fill in certain forms, the CAPTCHA service evaluates various information (e.g., IP address, how long the visitor has been on the app, mouse movements) to try to detect if the activity is from an automated program instead of a human.