La Joya Cosmetics LLC
Return Policy
At La Joya Cosmetics LLC (“La Joya Cosmetics,” “LJC,” “We,” “Us,” or “Our,”) We make every effort to design high performing products that are good for you and the environment. We greatly value your satisfaction with Our products. If a product did not meet your expectations, please let Us know and fill out the form below. We'd love to hear your feedback and help you find another solution to help you with your beauty goals!
Please carefully review your order before confirming your purchase. All sales are FINAL. We do not offer refunds or exchanges for any products purchased directly from Us at https://lajoyacosmetics.com/ unless the return complies with Our Return Policy.
Damages & Incorrect Items
Please inspect your products upon arrival. If you receive incorrect and/or damaged item(s) and you would like a refund or replacement, please fill out this refund claim form within 14 days of the delivered date. Refunds for returns received after 14 days are not guaranteed and will be made at the sole discretion of La Joya Cosmetics. If a refund claim is approved, La Joya Cosmetics has the right to provide the refunded amount to the original form of payment. Incorrect item(s) must be returned unopened and in its original product packaging with all accessories to receive a refund.
Incorrect and / or damaged item(s) must be returned in their original product packaging, with all accessories to receive a refund. Please allow time for Us to receive your item(s), inspect and process the return. Returns will be processed within 3 to 5 business days of receipt, and you will receive a credit confirmation with your refund amount once your return has been fully processed. Shipping and delivery fees for product returns are covered by Us.
How to return your item(s)
1) Please fill out Our refund claim form. Only items selected in the incorrect and/or damages items form will be eligible for a refund. Additional items not specified in the damages & incorrect items form will not be processed for a refund.
2) Please pack the item(s) you want to return in the original shipping packaging if possible. Otherwise, pack the item(s) in a well-padded envelope or box for protection during shipping.
3) Please note the original purchase at La Joya Cosmetics packages do not include prepaid labels. Once your damaged or incorrect items refund claim form is reviewed and approved a prepaid label will be provided. Once received, attach the prepaid return label to the front of the package.
4) Look out for an email confirmation—We’ll let you know when your return is received and processed!
Please note that products purchased from Our retail partners are subject to their respective retailer’s refund and return policies.
Wholesale policy
Yes, We would love to partner with you! Please fill out Our Contact Us form, so We can see how We both can collaborate and grow together! To get wholesale discounts and wholesale purchasing, please contact Us directly through Our Contact Us form.
Otherwise, your purchase of La Joya Cosmetics products through this website is only for your personal use. By purchasing La Joya Cosmetics products on this website, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if We have reason to believe that your order is not for your personal use. If you still have questions, please fill out Our Contact Us form and We'll get back to you!
Thank you for choosing Us!
Note: La Joya Cosmetics carefully monitors all claims of incorrect and/or damaged items for abuse. A refund claim must be reported immediately upon receipt of the shipment, and any damaged, incorrect, missing items must be returned (including the product packaging, like the product box, not the original shipping packaging). La Joya Cosmetics reserves the right to limit or deny the reshipment or credit of an order/item in all instances. In order for Us to process a claim of incorrect and/or damaged items, you must alert Us within 14 days of receipt. Please note that La Joya Cosmetics reserves the right to deny claims received after 14 days.
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